Training & Organizational Development

Mission
Our mission is to improve the overall experience of our students by providing all UMass Lowell employees opportunities to improve their professional and personal performance. The training and development function contributes to a high-performing UML workforce by analyzing needs and designing, developing, and delivering relevant personal, professional, and quality-of-work-life programs. Believing that an investment in employee development is an investment in UMass Lowell’s future, we are committed to supporting the professional and personal development of our employees.

UMass Lowell Programs

Tools for Workplace Effectiveness

  • Hiring Process Training
  • Service Excellence Skill Training
  • Preventing Violence in the Workplace
  • Handling Challenging Customer-Service Situations
  • Communication and Conflict Resolution Skills
  • Communication Styles  

Management and Supervision

  • Supervisory Leadership Development Program
  • Performance Management Training
  • Working through Change
  • Handling Difficult Conversations/Personalities
  • Time and Priority Management
  • Situational Leadership
  • Team Meeting Facilitation Training
  • Legal Issues Update
  • Myers-Briggs Type Indicator Workshops
  • Managing Student Workers

Professional and Organizational Development Services

  • Customized Workshops and Consultation
  • Retreat Planning and Facilitation
  • Team/University-wide Meeting Facilitation
  • Employee Development and Coaching

Special Programs/Celebrations

  • New Staff/Faculty Welcome and Orientation
  • Staff Recognition and Appreciation
  • Retirement Planning

Work Life/Personal Life Balance

Title Audience Date
Time
 Location
Retirement Celebration Staff/Faculty 5/7/2008 4 p.m. Cumnock
Staff Appreciation Barbeque Staff/Faculty 7/24/2008
11:30-1:30 p.m.

South Campus Quad

New Staff/Faculty
Welcome and Orientation		 New Staff/
Faculty 		10/9/2008 8:45-11:30 a.m. Campus Rec Ctr
Problem Solving and Decision Making Supervisors/
Managers		 6/3/2008
9-12 p.m.
 Alumni
Communicating with Influence Supervisors/
Managers 		12/11/2008

8:30 -
12:30 p.m.

 Alumni
Supervising Student Workers Supervisors/
Managers		 cancelled cancelled cancelled
Mastering Challenging Conversations Supervisors/
Managers		 9/16/2008
9-12 p.m.
 Alumni
Legal Issues in Higher Ed Supervisors/
Managers		 9/24/2008
9-11:30 a.m.
 Southwick 240
Supervisory Leadership
Development Program		 Supervisors/
Managers 		10/8, 10/15, 10/22, 10/29, 11/5, 11/12/2008 9-12 p.m. Campus Rec Ctr
Leading Effective Meetings Supervisors/
Team Leaders		 10/28/2008
9-12 p.m.
 Alumni
Leading with Emotional Intelligence Supervisors/
Managers		 11/13/2008
9-12 p.m.
 Alumni
Teams that Work! Supervisors/
Managers		 11/19/2008 8:30-12:30 p.m. Alumni
Situational Leadership II Supervisors/
Managers		 TBA TBA TBA
Inspiring Learning Across Generations Supervisors/
Managers		 TBA TBA TBA

For additional details, please contact Lee Ann Alden or (978) 934-3458.

To register for course(s), e-mail HR Training. Please specify for which course(s) you are registering.

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UMass Lowell Human Resources - Dugan Hall, Room 200, 883 Broadway Street, Lowell, MA 01854-5113
Phone: 978-934-3560 Fax: 978-934-3036 Contact Us