Training & Organizational Development

Mission
Our mission is to improve the overall experience of our students by providing all UMass Lowell employees opportunities to improve their professional and personal performance. The training and development function contributes to a high-performing UML workforce by analyzing needs and designing, developing, and delivering relevant personal, professional, and quality-of-work-life programs. Believing that an investment in employee development is an investment in UMass Lowell’s future, we are committed to supporting the professional and personal development of our employees.

Tools for Workplace Effectiveness

• Hiring Process Training
• Service Excellence Skill Training
• Preventing Violence in the Workplace
• Handling Challenging Customer-Service Situations
• Communication and Conflict Resolution Skills
• Communication Styles  

Management and Supervision

• Supervisory Leadership Development Program
• Performance Management Training
• Working through Change
• Handling Difficult Conversations/Personalities
• Time and Priority Management
• Situational Leadership
• Team Meeting Facilitation Training
• Legal Issues Update
• Myers-Briggs Type Indicator Workshops
• Managing Student Workers

Professional and Organizational Development Services

• Customized Workshops and Consultation
• Retreat Planning and Facilitation
• Team/University-wide Meeting Facilitation
• Employee Development and Coaching

Special Programs/Celebrations

• New Staff/Faculty Welcome and Orientation
• Staff Recognition and Appreciation
• Retirement Planning

Work Life/Personal Life Balance

• Employee Assistance Program - Wellness Corporation
• Fitness and Wellness Programs

Title	Audience	Date	Time	Location
Retirement Celebration	Staff/Faculty	5/7/2008	4 p.m.	Cumnock
Staff Appreciation Barbeque	Staff/Faculty	7/24/2008	11:30-1:30 p.m.	South Campus Quad
New Staff/Faculty Welcome and Orientation	New Staff/ Faculty	10/9/2008	8:45-11:30 a.m.	Campus Rec Ctr
Problem Solving and Decision Making	Supervisors/ Managers	6/3/2008	9-12 p.m.	Alumni
Communicating with Influence	Supervisors/ Managers	12/11/2008	8:30 - 12:30 p.m.	Alumni
Supervising Student Workers	Supervisors/ Managers	cancelled	cancelled	cancelled
Mastering Challenging Conversations	Supervisors/ Managers	9/16/2008	9-12 p.m.	Alumni
Legal Issues in Higher Ed	Supervisors/ Managers	9/24/2008	9-11:30 a.m.	Southwick 240
Supervisory Leadership Development Program	Supervisors/ Managers	10/8, 10/15, 10/22, 10/29, 11/5, 11/12/2008	9-12 p.m.	Campus Rec Ctr
Leading Effective Meetings	Supervisors/ Team Leaders	10/28/2008	9-12 p.m.	Alumni
Leading with Emotional Intelligence	Supervisors/ Managers	11/13/2008	9-12 p.m.	Alumni
Teams that Work!	Supervisors/ Managers	11/19/2008	8:30-12:30 p.m.	Alumni
Situational Leadership II	Supervisors/ Managers	TBA	TBA	TBA
Inspiring Learning Across Generations	Supervisors/ Managers	TBA	TBA	TBA

For additional details, please contact Lee Ann Alden or (978) 934-3458.

To register for course(s), e-mail HR Training. Please specify for which course(s) you are registering.

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